“Begin With The End In Mind”

By Gary K. Pino, FMP, SFP I am sure that many of you are well aware of this Blog’s title: “Begin With The End In Mind”.  Although Stephen R. Covey introduced this phrase & Habit in his bestselling book, The 7 Habits of Highly Effective People, more than twenty-eight (28) years ago, it still has tremendous relevance to this very… Read More

Customer Service 101

By: Lindsay Ferro I think most business professionals offering a service can agree that one of the most important day to day tasks is to make sure the customer is happy. But it got me thinking….does customer service mean the same thing to everyone? Is a quick response preferred over a more thorough response? Is experience more important than a… Read More

WELL Building Standard Workshop: A Review

By: Yasha Ogg This past Friday, February 10th 2017, I attended a WELL Building Standard workshop at the Lighting Agency in Denver, Colorado. With health and wellness being key words that are creeping into the building industry, it was interesting to learn about how this new rating system works. Pioneered by Delos, the WELL Building Standard is the culmination of… Read More