In the Real Estate market, financial gain is dictated by Location – Location – Location and in the business world, success is measured by Communication – Communication – Communication

In the Real Estate market, financial gain is dictated by Location – Location – Location and in the business world, success is measured by Communication – Communication – Communication

By: Gary K. Pino, FMP How (well) do you communicate?  As I began to write about this topic, it dawned on me that it would only be honest and forthright for me to admit it – right up front that I am “guilty as charged”!  On what count you ask?  On the count that I sometimes hit the ‘enter’ key way too fast before really thinking about what the outcome or impact of my e-mail torpedo will be after it hits the end target. Along my e-mail sending trail, if I heard my wife say the below bullet points to me one time, I must have heard her say them to me a million times:

  1. Sending E-mails are best for when you’re discussing facts and figures;
  2. Never let your feelings get in the way of things; and
  3. Try not to let your emotions over take you

Again, I admit it, I am guilty as charged … on all three counts.  Mainly because 99.5% of my e-mails are not always full of facts and figures; I wear my feelings on my sleeve and being Sicilian, well, have you ever heard of an unemotional Sicilian … I know, right. So, what does one do to overcome this communication obstacle?  First of all, take a deep breath, relax and take control over your natural and initial reaction.  Really think hard and fast about the ramifications that could result if your e-mail isn’t accepted in the spirit in which it is truly intended.  In other words, try not to be defensive.  Never hit “Reply All” if you’re trying to make a point with a negative and defensive slant … it just doesn’t pay off in the long run. How many times have you sent an e-mail, in the heat of the moment, when you really didn’t mean to?  Unfortunately, the click of the enter button was just too easy … and now it’s damage control time for you.  Perhaps you should have taken an extra moment of your time to review your “words of wisdom” so that you could clean up what needs to be revised or better yet, deleted altogether. I’m sure you’ve heard the phrases, “Pick your battles” or “You may have won the battle but not the war.”  It’s just not worth it to get into a heated e-mail war with anyone … no one wins and business relationships could be wounded. Sometimes “sleeping on it”, before sending an e-mail, allows you to really think more clearly about the situation in the morning.  Chances are you’ll come to your senses and realize that it’s not really necessary for you to send out that blasting e-mail; and, as a result, better outcomes will prevail. According to a January 30, 2013 article appearing in the ProjectManager.com website,  “The most effective thing you can do is to safeguard your reputation by acting professional. There’s a professional and a not-so-professional way to deal with e-mail communication.  Choose to deal with it professionally – when you’re in a rational and calm state of mind – and you will safeguard your reputation.” One professional way to handle the “should I or shouldn’t I send that e-mail” dilemma that comes to my mind may be to simply pick up the telephone and call to the other person.  You will be the bigger person for dealing with the issue head on and for not sweeping it under the e-mail carpet. Now that I have gotten all of this off of my chest, I pledge to make more calls like we used to do – back in the day, speak to people person to person whenever the opportunity arises and reduce my e-mail communication if at all possible. My wife always said, “There’s nothing better than a face to face conversation” … it helps improve your communication style and builds your relationships! Happy communicating …

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