Category: Customer Service

The Cost of Constant Churn in Research Space Design and What to Do About It

By: Jill Mendoza The Cost of Constant Churn in Research Space Design and What to Do About It Churn, especially in scientific environments, does not need to signify the coming of a bad storm.  In a recent published Tradeline Report called “Five Space Planning Principles to Avoid the Inefficiencies of Research Program Turnover” the author notes: Churn—it’s the constant, costly… Read More

Good, Fast, & Cheap

By: Laken Taylor We often hear three words when it comes to discussing project scopes and budgets. Every client wants every project to be Good, Fast and Cheap.  I love this infographic from Berkonomics website. It speaks volumes to the issue we face daily, that when it comes to ‘good’, ‘fast’ and ‘cheap’, you cannot have all three. As Interior… Read More

Customer Service 101

By: Lindsay Ferro I think most business professionals offering a service can agree that one of the most important day to day tasks is to make sure the customer is happy. But it got me thinking….does customer service mean the same thing to everyone? Is a quick response preferred over a more thorough response? Is experience more important than a… Read More

What is your 10 Core Commitment?

By: Rhonda Wessel If you follow me on my personal Facebook page, you know that I have turned some of my hobbies into side ventures for me and my family.  My newest one I took on in December 2015.  One of the things that caught my attention with this newest venture was that I could work it as much or… Read More

My Attendance at Aileron … What an Awesome Experience!

By Gary K. Pino, FMP Professional Development is a huge continuous improvement opportunity and positive investment here at IDO Incorporated.  This win-win situation allows for professional advancement for our Associates and helps to continue to solidify the overall strength of our Firm.  In June 2015, I had the opportunity to attend Aileron’s two (2) day Senior Executive course, and walked… Read More

Giving back

by: Donna Metallic Giving back IDO Incorporated has provided in-kind services to the Greater YMCA of Indianapolis for over eight years.  YMCA’s vision of balancing mind, body and spirit aligns with our own company core values, making our partnership a good fit, as well as a great way to give back to our city.  While we have worked with 11… Read More

Holiday Greetings 2014

We have been abundantly blessed in 2014 with the addition of four new associates, Katie Greve, Kris Kleinknight, Dana McNutt and Rhonda Wessel. We are excited about the growth of our IDO family because it reflects the growing trust of our existing clients in our services; and the faith our new clients have placed in us to bring life to… Read More

Servant Leadership

By:  Lee Boyland As we near the end of the year (can you believe 2014 is almost over!?!), we tend to reflect on the year’s accomplishments and evaluate our performance. In which areas have we succeeded and in which can we improve? One of the many reasons I am so proud to work for IDO is because of the genuine… Read More

Who Is Your Professional Role Model?

by Lee Boyland In the spring of 2010, I had the pleasure of attending my sister-in-law’s graduation from Ball State University (my alma mater as well)! It was a chilly day in May, and while I braced the unusually cold weather, I really took in the commencement speech that Angela Ahrendts, then CEO of Burberry and fellow alum, presented. I… Read More

“You, Me and Dupree -“NESS” … Teaching a Lesson in Self Awareness

By: Gary K. Pino, FMP Just recently, IDO Incorporated hosted two (2) very nice Interior Design college students from Purdue University (Chrissy Gapinski & Sara Tokoly), who spent the day with us,  job shadowing and getting a taste of the Interior Design profession.  After spending a full day with them: ‘teaching’, answering questions, and sharing our knowledge & experience with… Read More